We love to tell people how fantastic our staff is, but don’t just take our word for it. These are real letters from real customers who really like the people who work here. Enjoy!
“I want to thank you for being open, helpful and friendly during an experience that was new for us.”
Hi Patrick – I just wanted to take a minute to say thank you for your help recently in getting us all set in our new car! We had our old cars for 10 years, and this was our first experience buying completely new. Going into it I was apprehensive about the process and was not looking forward to dealing with the whole sales process. I want to thank you for being open, helpful and friendly during an experience that was new for us. You made us feel at ease and important, and we will most definitely be back to you in the future if we decide to stay with the Hyundai brand.
Thanks again – have a great weekend.
“I truly appreciate all the effort that went into helping me find the right car and making sure that the experience was good.”
My apologies that I missed your phone call. I was out having lunch with a co-worker.
I would just like to say thank you for everything! I truly appreciate all the effort that went into helping me find the right car and making sure that the experience was good. I can honestly say after my experience at Kitchener Hyundai, I was feeling a little discouraged about finding the right car at the right price. However, when you started explaining the car in detail and took the time to go through all the pricing options with me I was very happy. At the end of my first appointment with you, I was already very excited and eager to get the car. After talking with my dad we both agreed that I definitely made the right decision choosing to go with you and Schlueter Hyundai!
My parents were both extremely impressed with you and the way you included my dad in all the decisions but still kept it all about me. My dad was pleased that you explained everything and were willing to take the time to go over the features of the car with me. I was also very grateful that you took the time to go over everything before sending me on my way with my brand new car. I am overall, extremely happy and impressed with you and with the car! I will also note, Shestin was great! She was really understanding and helpful in explaining the leasing process and how to deal with the financial aspect of the car. I really appreciate everyone taking the time to make sure I felt comfortable before asking me to sign anything.
I will fill the survey out as soon as I receive it as I would recommend you, and Schlueter Hyundai to anyone I know looking for a car. It truly was a great experience and I am more than happy with the outcome. You did a fantastic job, and I hope that in 5 years when this lease is up, I get to go through it all again with another car (or buying out this one!). I will also keep my eyes open for the road side assistance card, and will definitely let you know if I need anything.
Once again, thank you so much for everything!
The car is amazing and I am absolutely loving it!
Thank you and have a great day!
“We just couldn’t be happier with the overall experience and our final purchase.”
The test drive was one of the best test drive experiences my husband and I ever had! We were and continue to extremely thankful for coming across such great, approachable, and knowledgeable sales consultant (Shane Green) and finance manager (David Barnes).
We are a young couple who has never owned a car. When we first walked in into the dealership, we just knew we needed a car. Although we knew we wanted to purchase a small(er) car, we had not decided on the exact model, year, etc. In fact, at that point in time, we weren’t even settled on the exact make; we were still shopping around. Right from the very beginning, Shane did an awesome job in answering all our questions, showing and discussing with us the different options, and asking the right questions for him to find out more about what we truly needed in a car, and for us to better understand our needs, desires, and realistic possibilities. We were sure we wanted to get a Hyundai from that specific dealership with that specific sales consultant (Shane) right after our first visit. Although we still shopped around a bit to make sure we exhausted all the possibilities out there, we came back within a week or so with new questions, even more excitement, and ready to complete and sign all the paperwork required to get our new car. Throughout the entire process, Shane has been amazing at walking us through all the details of purchasing a new car, and what owning such a vehicle really involves. We received our vehicle about eight weeks later, which was exactly within the time frame given to us from the beginning. The sacrifice of waiting for our new car was definitely worth it! Similarly, Dave did a great job at explaining all the financial terms and options, including extended warranty and even answering questions related to general car insurance. He made the complicated world of finance terms and the scary thought of financing such a big purchase very manageable and stress-free. His explanations were always very complete, and easy to follow and understand. We definitely feel like we learned a lot by talking to Dave!
We just couldn’t be happier with the overall experience and our final purchase. We absolutely love our new car, and enjoy the peace of mind that the extended warranty we purchased with our new vehicle provides us.
We would definitely come back for a second vehicle when the time comes.
“everyone on your team made me feel very welcome, and I will not hesitate to refer colleagues to your business”
I wanted to take a moment to let you know that I had a great experience buying a new Genesis Coupe from your dealership.
The process started with Shane green. My career is in corporate sales, and Shane immediately made me feel comfortable because of his enthusiasm and his honesty. I didnt feel like a number, and Shane took the time to truly review the car with me both in the show room and on the road. Your local competitor did not do that. He truly loves his job and you are fortunate to have him on your team.
On another note, everyone on your team made me feel very welcome, and I will not hesitate to refer colleagues to your business
“His calming personality was greatly appreciated and over a few visits he went above and beyond to accommodate our family needs.”
Dear Mr. Thomas:
I am sending you this letter regarding Shane Green, Sales Consultant from your dealership in Waterloo ~ 625 Davenport Road.
Unexpectedly we needed to buy a new vehicle and your dealership was our very first visit. We were welcomed instantly by Shane and we had the opportunity to test drive the Santa Fe and absolutely loved it!! His calming personality was greatly appreciated and over a few visits he went above and beyond to accommodate our family needs.
We did visit other dealerships and were offered some amazing packages, however, it was because of Shane that we decided to buy our new vehicle from Schlueter Hyundai.
Shane has remarkable human relation skills and never once did he make us feel pressured or obligated to make any unnecessary decisions. He confidently stood behind the quality and standard of the vehicle we wanted to buy.
He should be recognized for his Customer Service and we have already had friends expressing interest in the Santa Fe. We will certainly refer ANYONE to Shane Green!
Thank you for your time and we look forward to picking up our Santa Fe Tomorrow.
“Your trustworthiness, knowledge and overall kindness was truly appreciated!”
We just wanted to thank you for all your fabulous help in purchasing our new vehicle. Your trustworthiness, knowledge and overall kindness was truly appreciated!
See you again soon!
Jenn & Brad Bender
“Thanks for introducing me to the Genesis, its a beautiful car for the money.”
I hope things are going well for you. Id like to say Thank You for all your effort. Thanks for introducing me to the Genesis, its a beautiful car for the money.
Wolf & Rosemary
“We love our new Elantra and thanks for taking such good care of us!”
Thank you for making our new car shopping experience easy and for the first time ever pleasurable! We love our new Elantra and thanks for taking such good care of us!
Mirjana and Tijana
“He was very informative & answered all the questions we had.”
In mid-July I came to your dealership to do some research on buying a new vehicle. I was met in your parking lot by one of your sales consultants, Shane Green. Since its quite common to run into an obnoxious car salesman who only wants to get your signature and commission as fast as possible, I wasn’t looking forward to being pushed around. Shane proved to be a wonderful exception to that cliché. I left that day with a lot of information on the vehicle that would best suit me, the Hyundai Elantra. He understood that this was not an easy purchase for me and he wanted to make sure I was making the right choice.
A few weeks later Mark, my boyfriend, joined me for the test drive. Shane was there to show us the ropes. We both appreciated the no-nonsense approach he had to selling cars. He was very informative & answered all the questions we had. He wasnt pushy and let us make up our own minds.
Needless to say, we really enjoyed the test-drive & the whole car-purchasing experience we had with Shane. We had made our mind up on purchasing the 2009 Hyundai Elantra. The last week of July we drove out of the Hyundai dealership with very big smiles on our faces, and Shane has ensure that we will be coming back to your dealership for years to come. Thank you very much!
“I have never had such a pleasant experience viewing a vehicle.”
I would like to offer my thanks to you for the very positive experience I had while purchasing a new vehicle in March 2011. I had the distinct pleasure of meeting Shane Green when I came to Schlueter Hyundai on my vehicle search. I have never had such a pleasant experience viewing a vehicle. Mr. Green took the time to thoroughly show the vehicle I was interested in before embarking on what was the most comprehensive and enjoyable test drive ever. No salesperson Ive met during many years of vehicle shopping has put the time and energy into creating a test drive that showcased a vehicle as this test drive was able to do.
I ultimately did not purchase a vehicle from Schlueter Hyundai as another vehicle was more suited to my needs. Although I am very happy with the vehicle I purchase from another car company, my encounter with Mr. Green at Schlueter Hyundai remains my most positive experience in vehicle purchasing. It would have been perfect if Mr. Green has been able to sell me the vehicle I eventually purchased.
I have spoken to many people about Schlueter Hyundai and the exceptional salesperson you have in Mr. Green, and encouraged anyone interested in a Hyundai to visit your dealership and speak to Mr. Green.
“The experience of buying a car at Schlueter Hyundai was awesome.”
We absolutely love the new Elantra
. Did I saw we LOVE the Elantra??!! It is an amazing car!!! The experience of buying a car at Schlueter Hyundai was awesome. I would recommend everyone that I know buy a car from there. You yourself are a great salesmen
not the pushy kind that makes you want to leave pulling your hair out!!!! I cant wait for the survey to come so that I can give you 200% thats how happy we are with the service we received
We cant wait to come back and visit Love
Love Schlueter Hyundai
Donna & Vito Caggiano
TESTIMONIALS FROM SERVICE CUSTOMERS:
- Solid respectful personnel working for Hyundai, other dealerships have a long way to go to catch up
I will definitely purchase another Hyundai when the time comes.
- Without mentioning other dealerships in Waterloo region, you are by far the best by a long shot. Congratulations on suburb dealership and a great staff.
- Kevin Kauk is a great customer person. I purchased two years ago and he still takes time to say hello when I am there. Service department is second to none in my books. Good job.
- Very professional. Great guys driving the shuttle service, a fun place, Service manager is excellent. Well done!
- Great job, I appreciate your knowledge and expertise. You were a joy to deal with and I will be returning to you again next time my car needs work. Great job on the wash too, it looked great. Thanks so much for your help and car care.
- Mike went beyond my expectations to get my car back in the fastest way possible and made sure I had transportation.